The Bank Note - July 2019
Connecting with Shareholders of Alliance Bank Central Texas
July 2019
Message from Todd Moore
Customer Experience
Building relationships, loyalty and excellent customer experiences are still key to the growth and success of the bank. We want you to be excited about your banking experience. We want you to talk about your bank with friends, family and colleagues. We want you to recommend our services and products. While a digital banking experience may look and even feel different than traditional face to face interactions, we remain committed to delivering excellent customer experiences, no matter how customers reach us.
Our inaugural Customer Experience Academy team is hard at work evaluating processes across the organization and identifying tools and techniques that will empower employees to create excellent customer experiences at every touchpoint. We are excited to see how the team’s recommendations will enhance customer satisfaction as we work to not only meet, but also exceed customers’ expectations. How can we enhance your banking experience? Send us an email, give us a call, shoot us a text or come see us. We have an amazing team of bankers who are committed to making your banking experience as exceptional one!
Customer Spotlight
In our newest newsletter feature, In the Spotlight, we are highlighting local Midas franchisee Eric Murry. Eric is a great guy, really good operator and a very loyal bank customer. His personal success story is inspiring. Through extremely hard work and business acumen, he not only bought the store from the former owner, he has also opened a brand new one in Harker Heights, Texas that is really taking off. Way to go, Eric!
New Board Member
Please see the story on our newest board member, Jeff Wooley. We are really excited to have someone of Jeff’s stature, ability and character joining our board. Thanks, Jeff, for accepting the invitation. We have a strong, independent, diverse, and passionate board. As shareholders, we owe each of you a debt of gratitude for your service to the bank!
If you haven’t already, please go to our Alliance Bank Central Texas Facebook page. Like it, Share it, and repeat!
Todd Moore
President & CEO
Cell Phone: 254.722.2300
New Board Member
We are pleased to announce that Jeff Wooley was elected to the Alliance Bank Central Texas Board of Directors effective July 17. Jeff is currently the majority shareholder of the local franchise of D1 Training, a non-traditional fitness training facility that was named a Top 30 Gym by Men’s Health Magazine.
He previously spent almost 23 years with Allen Samuels Auto Group (ASAG) in roles ranging from CFO, General Counsel, President and CEO to Shareholder. Jeff and two partners purchased ASAG from its founder, Allen Samuels, in 2005 and the group operated as many as twelve automotive dealerships across the state of Texas. Under Jeff’s leadership, ASAG successfully navigated the Automotive Industry Crisis of 2008-2010 and sold their dealerships in 2016 to AutoNation, the largest automotive retailer in the United States. Jeff is a life-long resident of Waco. He graduated from Reicher Catholic High School and received his Eagle Scout from Boy Scouts of American in 1979. Jeff is both an attorney and a CPA having received his BBA in Accounting from Baylor University and his JD from South Texas College of Law. His involvements include the Texas Automobile Dealers Association, State Bar of Texas, McLennan County Bar Association, Texas Society of CPAs, McLennan County Estate Planning Council and Bible Study Fellowship International. Jeff and his wife Debbie have been members of First United Methodist Church of Waco for almost 25 years and have two grown children, Kaitlyn and Drew.
Alliance Bank - In the Spotlight
Eric Murry
Midas Service Center
Services: Full service auto care from oil changes to engines and everything in between, including expert brake repair, scheduled maintenance, tires and more.
Beginning in 1956, Midas Service Center has a long-standing reputation of providing quality service that customers trust. As a franchise owner of stores in Waco and Harker Heights, Eric Murry is committed to continuing that tradition of service, quality and reliability in our community.
Midas started in Macon, Georgia in the 50’s as a muffler shop. It now boasts over 1,300 franchised shops in the U.S., Canada and countries across the world. Midas mechanics are known for their expertise in the field. Because of the hard work and dedication of Eric Murry and his team in Waco and Harker Heights, Central Texans have access to quality car care they can trust.
Q: What drew you to ownership of a Midas franchise? I moved to Waco from Temple in 1991 to manage Hilo Auto Supply. I met the owners of Midas and began managing the Waco shop in 1995. About 12 years later they were ready to retire and gave me the opportunity to buy the business from them. I was excited about having the ability to expand my customer base and grow the business.
Q: What makes the customer service experience at your store unique? If we had a special ingredient to customer service, it would be my manager, Christine. She has been part of our Midas team for 19 years and she goes above and beyond to provide excellent service. She makes sure customers understand the diagnosis and repair recommendations. We want our customers to feel good about doing business Midas and she is a big part of that.
Q: Over the years, what growth has your business seen? And, what changes have you seen? Our team has diligently worked to reach and maintain retail sales growth. We take customer service very seriously which has allowed us to also increase our customer base. I am proud of the care we offer our customers and grateful they keep giving us the opportunity to take care of their maintenance and repair needs.
Technology! Technology changes everything. Enhanced technology allows us to better care for our customers, so we stay diligent about learning what is new out there. It’s a win-win.
Q: What keeps you energized about going to work each day? Our customers! I really love our customers. I enjoy problem solving and helping people, and let’s face it—when cars aren’t working properly, they can definitely be a problem!
Q: And finally, when you are not at the shop, what are your favorite pastimes? I love Baylor sports, golfing, hunting, fishing, riding my Road King and spending time with my family: my lovely wife, Glorianna, our four kids, seven grandchildren and of course our fur babies, Coffee, Harley, Sammie, Shakespear, Big Jim and Callie Cat (4 dogs and 2 cats!)
Savings Made Easy
Round up Savings makes saving money easy and hassle free! This free service allows you to save money each time you spend. Each debit card transaction is rounded to the nearest dollar and the difference is automatically deposited into another deposit account--including a Kids Club Saving Account or a college savings account. Sign up today and watch how everyday purchases can make your savings grow!
Helping to Cover College Costs
Looking for a smart, low cost way to help your child pay for undergraduate or graduate school? A Brazos Parent Loan may be right for you. We have partnered with studentloans.com to offer families an affordable parent loan option featuring: no fees, low rates, customized repayment terms and a quick online application. Click Here for More Information.
* Student Loans are offered independently by Brazos Higher Education Service Corp which is not affiliated with Alliance Bank Central Texas.
Construction Corner
Concrete on the second floor was poured early morning July 13. With finishing the exterior framing and continuing work on the roof, roof trusses, mechanical structure and ductwork, it will be a "very busy job site over the next few weeks," said Mike Denio, Site-Superintendent for Built Wright Construction.
Customer Appreciation
It was great seeing many of our customers in the drive through and lobby with yummy hot dogs and refreshing drinks for our annual Customer Appreciation Day. We love our customers and love getting to say "we appreciate you" in such a special way!
About Alliance Bank Central Texas
Alliance Bank Central Texas is a community bank founded by a local board of directors, owned by a diverse group of over 200 shareholders, and operated by seasoned bankers, most of whom have spent their entire careers in Waco. In less than ten years it has seen assets grow from $35 million to over $300 million. The bank is focused on helping entrepreneurs, professionals and residents, and understands the condition of the local market. It feels real value is created through people connecting personally with their bankers, versus simply having transactions with a bank. Alliance Bank Central Texas provides a full range of financial services including business, personal and mortgage loans. It also provides a variety of deposit products and services including commercial, personal and certificates of deposits along with electronic banking, mobile deposit and cash management services.