The Bank Note - October 2019
Connecting with Shareholders of Alliance Bank Central Texas
October 2019
Message from Todd Moore
If you haven’t already, please go to our Alliance Bank Central Texas Facebook page. Like it, Share it, and repeat!
Todd Moore
President & CEO
Cell Phone: 254.722.2300
20 Questions / 60 Seconds
Lisa Reynoso has almost 20 years of banking experience, providing excellent customer care at Alliance Bank Central Texas for almost a decade. She knows that a positive attitude is key to building relationships and she, and likes to motivate others through story telling. Read about what she values most about the Alliance Bank Central Texas team, her love of organization, a tractor goal and more.
How long have you been in banking and what rolls have you held? Almost 20 years, with experience in teller operations, lending, credit, customer service and new accounts.
When did you join the Alliance Bank team? October 2010. Celebrating my 9th year with the team this month!
What is your current roll at Alliance Bank Central Texas? Teller Supervisor
What motivates you to wake up and go to work? Relationships with my team, coworkers and customers. I also know that I am providing for my family, supporting my kids and their education.
How do you like to motivate others? Maintain a positive attitude. I also like to share my depth of banking experience by telling motivational stories.
What do you think is the key to customer service? Go above and beyond, every time!
What has been your favorite project/milestone at the bank so far? I was given the daunting task of organizing the credit and new accounts files. It took me several years, but the satisfaction of seeing it to completion made it worth it.
Over the years, what changes have you seen that have most impacted the industry? The increased focus and attention on customer service and support.
What would you say is the most important facet of workplace culture? Building relationships.
What is your favorite thing about working at Alliance Bank Central Texas? The relationships! My relationships with my team and customers help keep me grounded.
What’s something most people don’t know about you? I enjoy yard work. I’d consider myself to be a bit of a green thumb.
When you have 30 minutes of free-time, how do you pass the time? I’m a sucker for organization. Give me an extra few minutes at work and I’ll see what needs to be cleaned up.
If you could learn to do anything, what would it be? Drive my husband’s tractor.
If you won the lottery, what is the first thing you would do? Pay off my house!
What would you name the autobiography of your life? The Great Stages of Being a Mom
If you could be any fictional character, who would you choose? Marlin—Nemo’s dad from Finding Nemo. He was faced with so many obstacles and he never gave up…and he loves his son fiercely.
What is something you learned in the last week, month or year? If you don’t speak up, no one will know how you feel.
What’s your favorite indoor or outdoor activity? Gardening
What household chore do you absolutely hate doing? Can’t say I really hate any, because I love a clean, organized house. But cleaning the toilets is my least favorite.
If you had not gone into banking, what profession might you have chosen? Real Estate
Alliance Bank - In the Spotlight
Lance Reinhard, Chief Financial Officer
Time Manufacturing
Services: Time Manufacturing is a leading global manufacturer of vehicle-mounted aerial lifts, digger derricks, bucket trucks, and bridge inspection equipment.
Q: What drew you to Time Manufacturing? I grew up in Ohio, and worked in the automotive industry for over 20 years. My career has taken me across the map, including six years in Mexico, and five years in Brazil. I made my way to Texas in 2013 where I worked for a private equity firm that owned Big Tex Trailers. Waco became home after The Sterling Group, based in Houston, bought Time Manufacturing in 2017. I was drawn to the continued opportunities to expand the company’s domestic and global footprint.
Q: What are your flagship services? Through our strong company brands like Versalift, Time is widely recognized for quality, value, and innovation. With a variety of aerial lift products with various platform capacities and vertical reach, workers and technicians can safely operate at heights from 20 feet to greater than 200 feet with load bearing of 400 to 750 pounds.
Q: What makes the customer service experience unique? Our tremendous team. We have some of the most experienced team members who ensure the highest standards of design and performance. We also have a deep and loyal customer base of telecom and cable companies, electric utilities, DOTs and municipal authorities. I believe these rich relationships and Versalift’s solid reputation in the market is a direct reflection of each person’s commitment to excellence. Their hard work has made us a globally recognized leading provider of some of the most prized products in our industry.
Q: What growth has the business seen? Time has grown from 700 to more than 1,300 employees worldwide since 2017, with six acquisitions in the last 18 months. We continue to expand our footprint of company-owned distributors in the Midwest and Southeast, offering complete fleet solutions throughout the region. Continued growth, coupled with strategic proximity to suppliers, and significant facility and process improvement implemented at the Waco manufacturing headquarters have enhanced capability to manufacture and distribute to a larger market, with reduced lead times.
Our growing global footprint rounds out our broad market access. We have 25 owned or leased facilities across the U.S., Europe and China. Our principal manufacturing facility is located here in Waco, and we have additional manufacturing facilities in Duluth, MN; Farso, Denmark. A fourth facility will launch in Xuchang, China at the end of 2019.
Additionally, to further meet the needs of our customers, we have added truck-mounted under-bridge inspection units (UBIUs) to our fleet and have expanded into the forestry, landscape and tree care markets.
Q: What keeps you energized about going to work each day? Being part of a team that is creating a bigger, stronger Waco-based company that will continue to serve the industry’s needs for years to come.
Ready for Football - (5pm Tailgate / 7:00 pm Game Time)
Inspiracion: Inspiring and Elevating Familes through Education
During the first annual "Remember Recess!" fundraiser at one of downtown's newest hot spots, Freight Icehouse and Yard Bar, Inspiración put the fun in fundraising by encouraging participants to be a kid again...but just for one night. Thanks to tremendous community support, generous funds were raised that will help provide a firm foundation to Waco ISD children as they start kindergarten.
Inspiración is a local nonprofit that partners with Waco ISD to serve at risk Latino families with children ages 0-4 who will attend kindergarten at Alta Vista. This unique program provides parent education classes and early childhood classes that empower parents to become active in their child's education, both at home and in the classroom.
Recess will be back in session Fall 2020!
Noteworthy - New Employees
Join us in welcoming these banking professionals to the Alliance Bank team. Stay tuned for regular updates, as we continue to grow and change to better serve you!
Tanner Moore-Lending
Karla Cuevas-Customer Service
Clayton Skinner-Customer Service
Marlisa Perez-Teller Operations
Alyssa Rivera-Teller Operations
Gloria Salas-Teller Operations
Alfredo Lopez-Ramirez-Teller Operations
Vicki Lumley-Teller Operations/Customer Service (Jewett)
About Alliance Bank Central Texas
Alliance Bank Central Texas is a community bank founded by a local board of directors, owned by a diverse group of over 200 shareholders, and operated by seasoned bankers, most of whom have spent their entire careers in Waco. In less than ten years it has seen assets grow from $35 million to over $300 million. The bank is focused on helping entrepreneurs, professionals and residents, and understands the condition of the local market. It feels real value is created through people connecting personally with their bankers, versus simply having transactions with a bank. Alliance Bank Central Texas provides a full range of financial services including business, personal and mortgage loans. It also provides a variety of deposit products and services including commercial, personal and certificates of deposits along with electronic banking, mobile deposit and cash management services.